FAQS
We are registered with the state of Idaho, #C193410 and we are fully insured – general liability, workers compensation, and bonding.
All Zephyr cleaning technicians are employees. We do not use independent contractors. All of our employees are carefully screened, including a national criminal background check.
We use both solo cleaners and 2-person teams for recurring General cleaning. Depending upon the size of the home and the type of cleaning, a larger group may occasionally be needed.
We do! Our staff is specially trained to our stringent standards using professional cleaning products and equipment.
To reduce exposure to allergens in your home, our products are unscented or so lightly scented that there is no lingering smell. Our high-quality microfiber cleaning cloths are color-coded to prevent cross-contamination in your home.
Better air quality in your home is achieved by using commercial backpack vacuums with sealed HEPA filtration. Our vacuums have earned the Gold Seal of Approval/Green Label certification by the Carpet and Rug Institute (CRI).
No, so long as we have access to your home. Most of our clients are not home when we arrive. If someone will be home, we simply ask that for the safety of our staff and the occupants of your home, activity in the house be minimal while we clean.
We ask you to take a few minutes to pick up clothing and toys, remove clutter from kitchen and bathroom counters, tubs, and showers. We recommend that throw rugs be picked up and laundered on the day of our cleaning visit.
Please give us ample notice to schedule your added service request. If your application is a small one – a task taking 10 minutes or less – we will likely be able to accommodate it with short notice rather than have you wait until the next cleaning visit.
We always enjoy being happily greeted by our clients’ four-legged family members! However, for safety reasons, if your pet(s) tend to get underfoot or are extra-protective of their home, please kennel them or sequester them in an area that will not be cleaned while our team is in your home. We do not clean up “accidents” or any bodily fluids or feces as these present a health hazard to our staff. Likewise, we do not clean cat litter boxes, birdcages, fish tanks, etc.
We do not provide laundry or dishwashing services at this time.
Recurring cleaning visits are scheduled for the same day and approximately the same time for each visit. Typically, our technicians clean 2 to 3 homes per day, so you will have morning, second cleaning of the day, or third cleaning of the day placement. We can only guarantee arrival time to the morning appointment, usually between 8:45 AM and 9:00 AM. While we assign an arrival time for the second and third cleaning of the day, we cannot guarantee that we will always arrive at the appointed time due to the nature of house cleaning.
Should you need to skip a cleaning appointment for any reason, we ask that you give us at least 48-hours, exclusive of weekends, before notification, so that we have an opportunity to fill that slot. Please keep in mind that a sudden skip or reschedule can leave our staff with an unexpected shortage of hours.
Each home is as unique as its occupants. Many factors are taken into consideration when we quote a cleaning rate.
After each cleaning visit, we send a request to complete our client satisfaction survey. This is a great way for our clients to communicate to us their level of happiness with our service and to address any concerns they may have. Cleaning staff bonuses and other perks for our cleaning technicians are based on their performance. Thus, client response is very important and all feedback is taken to heart. Join the 98% of our surveyed customers who are happy with our services!
